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Let your shopping be unforgettable! We offer a wide range of products to suit all tastes. Our team is always ready to help you with your choice.

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Ember Bloom Standing Sculpture

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Store Hours:

Monday - Friday: 10:00 - 20:00

Saturday - Sunday: 11:00 - 16:00

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User Agreement for Online Shop FlotillaBloomdoma

Effective Date: 08/04/2025

Welcome to FlotillaBloomdoma. This User Agreement (the "Agreement") governs your use of our online store and services. By accessing or using our website, you agree to be bound by all of the terms and conditions outlined herein. We encourage you to read this Agreement carefully and to periodically review it for any updates. This Agreement also contains important information regarding our policies on delivery, payment, returns, privacy, and the use of cookies in accordance with data protection regulations, including the General Data Protection Regulation (GDPR) as applicable.

1. Definitions and Scope

In this Agreement, the following terms shall have the meanings set forth below:
"User" or "Customer" - refers to any person or entity accessing and using our website to purchase goods or services.
"Products" - refers to any merchandise, goods, or services offered for sale through FlotillaBloomdoma.
"Agreement" - this User Agreement, including any references to policies, procedures, or guidelines displayed on our website.
"We", "Us" or "Our" - refer to the owner and operator of the website, with contact details as follows: Phone: 1560405208, Email: [email protected], Address: 109-111 Wishaw Road Wishaw United Kingdom.

2. Acceptance of Terms

By using this website and placing orders, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree with any term or condition, please refrain from using our services.

3. Changes to the Agreement

We reserve the right to amend or update this Agreement at any time without prior notice. Any modifications will become effective immediately upon posting on our website. It is your responsibility to regularly review this Agreement so that you are aware of any changes. Your continued use of the website after the modifications are posted signifies your acceptance of the revised terms.

4. Registration and Account Security

In order to purchase our products and access certain features, you may be required to register for an account. You agree to provide accurate, up-to-date, and complete information during registration and to maintain and update such information as necessary. Unauthorized use of an account is strictly prohibited. You are responsible for maintaining the confidentiality of your login credentials, and any activity that occurs under your account shall be your responsibility.

5. Payment Policy

5.1 Accepted Payment Methods

We accept various payment options, including major credit and debit cards (Visa, MasterCard, American Express), as well as other secure online payment methods that are available on our website at the time of purchase.

5.2 Secure Payment Processing

All transactions are processed using encrypted and industry-standard secure payment gateways. By providing your payment details, you authorize us to complete the transaction via our trusted third-party payment processors. We do not store your full payment information.

5.3 Payment Confirmation

Once your payment is successfully processed, you will receive an order confirmation email with the transaction details and a summary of your purchase.

6. Shipping & Delivery Policy

6.1 Shipping Providers and Costs

We offer delivery through trusted logistics companies such as Royal Mail, Parcelforce, and DPD. Shipping costs are calculated based on order weight, size, and destination. The minimum standard delivery charge is £4.99. Free shipping or promotional offers will be clearly indicated at checkout when applicable.

6.2 Shipping Timeframes

Orders are typically processed within 1–2 business days. Once dispatched, delivery may take an additional 2–5 business days depending on your location. You will receive tracking information via email upon shipment.

6.3 Delivery Limitations

While we strive to meet estimated delivery timelines, unforeseen delays (e.g., weather, customs, or courier disruptions) may occur. We are not liable for delays outside our control.

7. Returns & Refunds Policy

7.1 Return Eligibility

You may return any product within 14 days of receipt, provided it is unused, in its original condition, and with all packaging and tags intact. Certain products (e.g., perishable or customized items) may not be eligible for return. Please contact our customer support before sending any item back.

7.2 Return Process

To initiate a return, please email our customer support team at [email protected] with your order number and reason for return. We will guide you through the return instructions. Return shipping costs may be the responsibility of the customer unless the item was defective or sent in error.

7.3 Refunds

Once your returned item is received and inspected, we will notify you of the refund approval. Approved refunds are processed within 14 working days and issued to your original payment method, unless otherwise arranged. Original shipping fees may not be refunded unless the return is due to our error.

7.4 Order Cancellations

You may cancel your order at no charge before it is shipped. Please contact us immediately if you wish to cancel. If the order has already been dispatched, the standard return process will apply after delivery.

8. Privacy and Data Protection Policy

Your privacy is paramount to us. We are committed to protecting the personal information you share with us, and our practices comply with applicable data protection laws, including the General Data Protection Regulation (GDPR). This section explains our practices regarding the collection, use, storage, and protection of your personal data.

8.1 Collection of Personal Data

We collect personal data that you voluntarily provide to us when creating an account, placing an order, or contacting us. This may include, but is not limited to, your name, email address, phone number (1560405208), shipping address (109-111 Wishaw Road Wishaw United Kingdom), and payment details. We also collect information automatically through cookies and similar technologies (as described in Section 8) to improve your experience on our site.

8.2 Use of Personal Data

Your personal data is used for purposes including processing and fulfilling your orders, communicating with you about your transactions, and sending you information related to promotional offers and updates if you have opted in. Additionally, we analyze data to improve our services and to comply with legal obligations. We do not sell or share your personal data with third parties, except where necessary to process orders (e.g., payment processors or shipping companies) or as required by law.

8.3 Data Storage and Retention

We implement robust security measures to protect your personal data, including secure storage and encryption protocols. Your data is stored only for as long as is necessary to fulfill the purposes for which it was collected or to comply with our legal obligations. If you wish to request the deletion of your personal data, please contact our customer service and we will process your request in accordance with the applicable data protection regulations.

8.4 Your Rights as a Data Subject

Under GDPR and similar data protection laws, you have rights regarding your personal data. These include the right to access, rectify, erase, restrict, or object to our processing of your data, as well as the right to data portability. To exercise any of these rights, please contact us using the provided contact details. We will address your request within a reasonable timeframe, in accordance with the law.

8.5 Data Security

We employ a range of security measures, including technical and organizational safeguards, to protect personal data against unauthorized access, alteration, disclosure, or destruction. While we take every caution to secure your data, no method is completely infallible; by using our website, you agree to assume the inherent risks associated with online data transmissions.

9. Cookies and Similar Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and offer personalized content and advertisements in line with the guidelines set forth by Google Ads and other industry standards. Cookies are small data files stored on your device and help us to understand user behavior on our website.

You have the option to control or disable cookies through your web browser settings. However, please note that doing so may impact the functionality and overall experience of our website. For additional information on our cookie practices, please refer to the dedicated Cookie Policy available on our website. In our cookie settings, any provided policy link uses as a placeholder for the actual policy location.

10. Limitation of Liability

To the fullest extent permitted by applicable law, FlotillaBloomdoma and its affiliates shall not be liable for any indirect, incidental, consequential, or punitive damages, or any loss of profits or revenues whether incurred directly or indirectly, arising from your use of the website or any services provided therein. Our liability for any claim arising from your use of our site shall in no case exceed the total amount paid by you for the relevant products or services.

11. Intellectual Property Rights

All content, trademarks, logos, and intellectual property displayed on the website are owned by or licensed to FlotillaBloomdoma. Nothing in this Agreement shall be construed as granting any license, right, or interest in any intellectual property contained on the website, except as expressly provided herein. Unauthorized use or reproduction of any content is strictly prohibited.

12. Governing Law and Dispute Resolution

This Agreement shall be governed by and construed in accordance with the laws applicable in our jurisdiction. Any disputes arising from this Agreement or from the use of our website shall be subject to the exclusive jurisdiction of the competent courts. You agree to submit to the jurisdiction of these courts in any legal proceeding arising out of or relating to the use of FlotillaBloomdoma.

13. Severability

If any provision of this Agreement is deemed invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect. The invalid provision will be replaced by a valid one that most closely matches the intent of the original provision.

14. Entire Agreement and Miscellaneous

This Agreement, together with any additional terms and conditions that may apply to specific services, constitutes the entire agreement between you and FlotillaBloomdoma with respect to your use of the website. Any notices or communications required or permitted under this Agreement shall be in writing and delivered via email or postal mail as provided. The failure of either party to enforce any right or provision of this Agreement shall not be construed as a waiver of any subsequent breach of the same or any other provision.

15. Contact Information

If you have any questions or concerns regarding this Agreement, our Privacy Policy, or any aspect of our services, please do not hesitate to contact us through the following details:
Phone: 1560405208
Email: [email protected]
Postal Address: 109-111 Wishaw Road Wishaw United Kingdom

By using this website, you acknowledge that you have read, understood, and agreed to be bound by the terms and conditions of this User Agreement. Thank you for choosing FlotillaBloomdoma.

This Agreement is intended to fully inform you of our policies regarding your legal rights and obligations, and it is provided in a comprehensive format to ensure clarity and transparency. We regularly review our procedures and this Agreement to comply with new regulations and to continually enhance your consumer rights and online experience. Please visit our website periodically for updates to this Agreement and other policies.

If any provision of this Agreement conflicts with any statutory law mandated by the authorities, the statutory provision shall prevail, and the conflicting provision shall be adjusted or removed accordingly.

Your use of our website signifies your acceptance of these terms, and you agree that any changes we make will be communicated through updated versions of this Agreement on our website. We value your trust and will continue to work hard to safeguard your personal data and provide a reliable and secure service.